Success story of
NOZZLE NOLAN

Jason  is the Project Manager of a fast-growing Pest Solutions providing company that had been making waves in the industry. The company had ambitious goals, including achieving a certain revenue target by the end of the year. However, as the months went by, it became clear that they were falling short of their target.

Jason knew that the company needed to identify the root cause of the problem and make necessary improvements to get back on track. However, as he delved into the data, he realized that it was difficult to get a clear picture of the company's performance.

The data was scattered across different departments, and there was no standardized way of tracking progress towards the revenue goal. As a result, it was difficult to identify the areas where the company was falling short and take corrective action.

The Solution

Jason started using CAARMO to measure our business goals and actual performance, enabling us to make necessary improvements to achieve these goals.

On the archetype employee behavior report, they measure their employees based on five metrics that they deem essential for technicians in the field. They obtain an overall score for each employee and an average overall score for all employees. This enables the company to identify problem areas quickly and take corrective action.

Now, they can view an employee behavior empathy graph that displays their performance compared to our goals and the rest of the company, including their goal, actual performance, CAARMO score, and the necessary improvements to achieve the goal.

Nozzle Nolen is a leading pest control company that has been in business for several decades. Despite their long-standing reputation for providing excellent service, the company has faced some critical challenges. They have struggled to identify employee effectiveness, including strengths and weaknesses, and evaluate branch performance, making it difficult to improve overall business outcomes.

Specifically, Nozzle Nolen has faced challenges in identifying employee strengths and weaknesses, which has made it difficult to provide targeted training and support. They have also had difficulty assessing team performance and identifying areas where teams need additional support or resources. Additionally, the company has needed a way to assess branch performance and identify areas where each branch could improve.

Furthermore, Nozzle Nolen has had to manage a large volume of data, which has been difficult to analyze effectively. These challenges have highlighted the need for a comprehensive performance management system that can provide real-time feedback to employees, teams, and branches, and help the company to make data-driven decisions that improve overall business outcomes.

The Solution

The CAARMO Performance Intelligence system allowed Nozzle Nolen to track employee and team performance based on key performance indicators (KPIs), including metrics like callback per ticket assigned, average production per month, chemical usage per production, cancel and skip per production, and low fuel usage per production. This system provided real-time feedback to employees and teams about their strengths and areas for improvement, allowing managers to take corrective action and provide training and support where necessary.

In addition to evaluating employee and team performance, the CAARMO Performance Intelligence system also allowed Nozzle Nolen to evaluate branch performance based on KPIs like sales, customer satisfaction, and employee retention. By tracking these metrics over time, the company was able to identify patterns and trends and take corrective action to address any issues that arose.

With CAARMO Performance Intelligence, Nozzle Nolen was able to improve employee performance, evaluate team performance more accurately, assess branch performance more effectively, and make data-driven decisions that helped them to improve overall business outcomes. This allowed the company to continue providing exceptional service to their customers while maintaining their position as a leading pest control company in the industry.